The client support that you will receive from your website hosting company is really important, regardless of whether you have pre-sales questions and you're not a client yet, or you have some technical problem with an existing account. Prompt and accurate info about a question or a problem can save you a lot of time and efforts, not mentioning that this is generally an indicator that you're ordering from a real hosting provider not from some reseller. If you buy a hosting account from a company that does not own its servers and it cannot access them directly, it's quite possible that you will wait for a couple of days in order to get a response to your query, which means that your websites may stay offline for ages. In contrast, a supplier which offers different means of communication and has a support staff available any time will assist you to right away and help you limit or totally avoid any kind of downtime and possible losses.
24/7 Customer Support in Website Hosting
All our Linux website hosting services come with 24/7/365 pre-sales, customer and tech support, so regardless if you're inquiring about our solutions before you make an order or you're an existing customer and you have any question or a difficulty, you are able to contact us at any time, which includes holidays and weekends. We have numerous channels to get in touch with us - a couple of phone lines around the globe for your convenience as well as live chat support for billing, pre-sales and basic questions; email messages as well as support tickets for more technical issues or any issues which require longer time to analyze and handle. Unlike various other website hosting providers, our trouble tickets come with a warranted maximum reply time of only 1 hour, thus no matter what the issue is, it will be resolved on time and you won't waste days so as to get something fixed.
24/7 Customer Support in Semi-dedicated Hosting
We're aware how essential it is to get prompt support, especially if your website is not running as it should be for whatever reason. All of our Linux semi-dedicated services feature 24/7 customer and tech support, therefore in case something comes up, you'll be able to use a number of methods to let us know - telephone line with a few local numbers globally, live chat, email messages and support tickets. The first two methods are for billing, pre-sales and common issues, which means that in case you don't have an account yet, for instance, you're able to receive more info for our solutions, or we can help you with less complicated tech matters. The other two methods are for solely tech troubles or everything that's more time-consuming considering that it is easier to track the dialogue between you and our support crew. The warranted max answer time for them is just one hour, the actual one - 15-20 minutes, so you won't have to wait for an entire day so as to receive assistance like you may need to do with various other providers.
24/7 Customer Support in VPS
If you get a virtual private server from our company, you will be able to use several different means of communication to contact our Customer and Tech Support Departments. For general, pre-sales and billing matters, you'll find several local telephone numbers in the U.S.A., the United Kingdom and Australia along with a live chat service. When you are an active customer and you're looking for help with some technical issue which requires longer time to investigate or resolve, you are able to open a ticket through your billing account or you'll be able to send an e-mail message and we will take care of the trouble and send you a reply within one hour. The reply time is warranted 24/7, including weekends and holidays, but for the majority of problems it takes less than 30 minutes to get assistance. Our support service covers the VPS as well as all pre-installed software it includes, so if you'd like to have help with third-party applications, you'll be able to check the optional Managed Services upgrade that we offer.
24/7 Customer Support in Dedicated Hosting
All of the dedicated server plans that we provide include 24/7 support via numerous means of communication and with a one-hour max response time warranty. In case you want to learn more about the packages or you have various general or billing questions, you are able to call one of the local numbers we have internationally or you may use our live chat support and talk with a live agent. For solely tech difficulties that need some help from a tech support person or an administrator, you can open a ticket from your billing Control Panel or you can send an e-mail message, because these channels are more appropriate to track a particular matter. The reply time for them rarely surpasses 30 minutes, so you can forget all about having to wait for an entire day in order to get assistance. The support service is available for any server-related issues, as well as the pre-installed software. In case you need support for third-party apps, you may consider obtaining the Managed Services upgrade that we offer for all of the plans.