1 hour ticket response
We are committed to providing a swift and adequate solution to every client support ticket posted by a client. Our experienced help desk staff representatives will examine your situation and will offer you the best option. We offer a 1–hour response time guarantee for all trouble tickets. Actually, the average client support ticket response time has proven to be twenty minutes.
An Outstanding Client Care Service
Our customer support team members possess enormous experience in the Linux website hosting services sphere and are qualified enough to find a rapid solution to your problem. If, however, the situation at hand is not within the competence of a customer service technician, the technical support ticket will be sent to a programmer or administrator for further assistance.
A User–Friendly Help Center
To help you find a quick hint on how to use a particular feature, we have implemented a truly user–friendly Help Center section in our Hosting Control Panel. You can search through a wide selection of web hosting account administration articles and website administration articles, have a look at our F.A.Q. repository or check our step–by–step video tutorials.