Technical Support Channels
A One–Hour Response Time Guarantee
We offer a 60–minute response guarantee for every support ticket or email that you send to the client service staff. We will quickly answer all the common queries and forward right away the matter to our administrators in case additional assistance is required. If you make use of our Administration Services package, we will perform any of the included server management services at a time that has been agreed upon earlier.
An Excellent Tech Support Service
Should you require any assistance while using our Hosting Control Panel or with any of the apps that we have installed on the dedicated server for you, don’t hesitate to get in touch with our client support staff anytime through the ticketing system. Furthermore, should you need help managing your dedicated server, you can order the Administration Services package, that includes Operating System updates every week, troubleshooting and software installation services, server monitoring and restarting services, backup hard drive space, etcetera.
A User–Friendly Help Section
Our Hosting Control Panel has been pre–installed for each Linux dedicated hosting server. Among its functionalities is a very handy integrated knowledgebase that will guide you step by step on how to use it. Most of the instructional articles have video versions that demonstrate all the operations that you can perform in a very illustrative manner. You will find all the instructional articles and the video tutorials in the top right corner of each Hosting Control Panel section.