You will find a lot of website hosting providers out there, still the majority of them are resellers who have limited resources, especially in terms of support. A good way to distinguish them is the option to reach the company over the phone. The level of support that you can get through this particular method of communication may vary based on the service provider - some offer dedicated telephone support, others offer basic and customer support only because some matters are more time-consuming and it's faster and easier to be resolved through a ticket, particularly when the situation has to be escalated. Nonetheless, it is good to find that you could always contact your web hosting supplier since there are various small-scale problems that can be managed easily and in a timely manner through a call, not mentioning that you'll be able to get more info about the services even before you become a client.
Phone Support in Website Hosting
In case you choose to obtain one of our Linux website hosting services, you will be able to speak with our support team over the phone for 14 hrs a day. We can help you choose the proper package for your sites since we are aware that it is better to discuss these matters with a live person. If you already own an account, we're able to help you with all of your sales/billing questions as well as general issues, even with some tech situations which do not involve too much time or escalation to an administrator since it is better to open a ticket for time-consuming troubles in order to have all the correspondence in one place. We now have phone numbers in the United States of America, Great Britain and Australia, so you can call the one you prefer and speak with our agents.
Phone Support in Semi-dedicated Hosting
The support services forall semi-dedicated server plans that we offer include real-time phone support for fourteen hours a day. If you are unsure which plan will be appropriate for your sites, you want to find out more about a plan's features or you need any other kind of information about our services, you're able to call any of the local phone numbers that we have in the U.S.A., the United Kingdom and Australia and our support agents will help you. In case you currently have an account, you will be able to get in touch with us about sales and general issues, although we're usually able to assist with many technical issues as well. For strictly technical difficulties you'll have to employ our integrated ticketing system where the conversation between you and our technical support crew will be in 1 place, which is the better option when your issue needs additional time to be resolved or it has to be escalated to our system administrators.