Should you ever encounter a problem with your site and be incapable of fixing it yourself, ask the respective hosting company’s client service team to help you get the website back online. A swift resolution would be best, but a lot of hosting companies reply within twenty four hours or even more, especially if you’re dealing with a reseller. Even if your problem can be resolved with ease, your website may not work correctly or it may not be accessible whatsoever for a lengthy interval, so you may lose prospective clients since it is extremely unlikely that anyone will enthusiastically go back to a site that is broken. That said, you have to make sure not only that you can get in touch with your web hosting provider, but also that they can reply and assist you in a timely fashion. If a software application update doesn’t proceed smoothly or if you delete something accidentally, for example, the website should be fixed speedily in order to prevent long unreachability.
One-Hour Response Guarantee in Website Hosting
In case you are using one of our Linux website hosting services
and you’ve got a question or confront some problem, you can touch base with us 24/7 by posting a support ticket or by sending an e-mail and we promise that you’ll have a response within the hour. In case the issue can be sorted out, we will do it before we respond to you, whilst in case there is something that you have to do on your end, we’ll supply you with all the necessary information – what settings to check, what workable solutions to try, and so on. Usually, you’ll obtain a reply within maximum thirty minutes, which implies that waiting around for hours and hours or even for more than a day to receive help is something out of the question. Our sixty-minute response time guarantee applies to any question that you may have – billing, general or technical.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server
account from our company, you can take advantage of our extra-fast support services. You will obtain an answer to any support ticket opened through the hosting Control Panel or e-mail sent to our client and tech support team within the hour. The response time is guaranteed and it’s valid irrespective of the matter – technical or billing. It often takes far less time to explore and troubleshoot a problem. We will give you more info if the solution entails something that needs to be done on your end. If you touch base with us during official holidays or weekends, the response time will be precisely the same and since our support staff is available 7 days a week, you will obtain instant help for practically any general, technical or billing issue no matter what time of day or night it is.