There are different ways to get in touch with the web hosting company whose services you are using, but the one that you will always find irrespective of which company you select is a support ticket system. This is the easiest form of communication for a number of reasons. In the event that no customer service staff representative is available at the moment and they’re all engaged, a telephone call may not be answered, but a ticket will invariably hit home. Plus, you can copy & paste extensive bits of info without the need to worry about spelling mistakes, and in case a given problem requires more time to be solved or a number of responses have to be exchanged, all the info will be in the very same location, so each party can always see the comments added by the other one. The negative aspect of using tickets to contact your hosting provider is that they are usually separate from the web hosting platform, which means that if you have to supply information or to follow guidelines, you will have to use no less than 2 separate admin dashboards and this number could increase in case you desire to manage a couple of domains. Furthermore, many web hosting companies reply to tickets after hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time whilst waiting around for an answer.
Integrated Ticketing System in Website Hosting
In contrast to what you may find with many other web hosting companies, the support ticket system that we’re using with our Linux website hosting services is included in the Hepsia Control Panel, which is included with all accounts. You will not have to remember several log-in credentials, as you will be able to manage both your tickets and the hosting account itself from one place. So, if you have a question or come across a predicament, you can touch base with our help desk support team members instantly. Our ticketing system includes an intelligent search option. This goes to say that even in case you have sent many tickets over the years, you will be able to find the one that you want without any efforts. Also, you can read knowledge base guides to dealing with commonly confronted problems.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia hosting Control Panel, which is included with all our Linux semi-dedicated services, was built with the belief that you should be able to manage everything related to your semi-dedicated account in one single location and the support tickets are not an exception. Our ticketing system is incorporated into the Hepsia hosting Control Panel, so, if you’ve got an enquiry or encounter an obstacle, you can touch base with our technical support staff members instantly without the need to log into a completely different system. You can search through your files or check different settings within your account while you open a new ticket or read the reply to an older one. In case you have an immense number of tickets and you’d like to find a specific one, you can use the clever search functionality, which is available in the Help section of the Control Panel. We guarantee that you’ll get a response in no more than one hour regardless of the essence of your query or issue.