There are different ways to get in touch with the web hosting company whose services you are using, but the one that you will always find irrespective of which company you select is a support ticket system. This is the easiest form of communication for a number of reasons. In the event that no customer service staff representative is available at the moment and they’re all engaged, a telephone call may not be answered, but a ticket will invariably hit home. Plus, you can copy & paste extensive bits of info without the need to worry about spelling mistakes, and in case a given problem requires more time to be solved or a number of responses have to be exchanged, all the info will be in the very same location, so each party can always see the comments added by the other one. The negative aspect of using tickets to contact your hosting provider is that they are usually separate from the web hosting platform, which means that if you have to supply information or to follow guidelines, you will have to use no less than 2 separate admin dashboards and this number could increase in case you desire to manage a couple of domains. Furthermore, many web hosting companies reply to tickets after hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time whilst waiting around for an answer.